Financial Consumer Protection & Assistance
SAMULCO is committed to protecting the rights of its members and consumers under the CDA's Financial Consumer Protection and Assistance Management System (FCPAMS), in accordance with MC 2025-08. Filing is always free of charge / walang bayad.
Types of Concerns We Handle
Mga Uri ng Pag-aalala na Aming Tinatanggap
Complaint / Reklamo
An expression of dissatisfaction about a product, service, policy, or personnel. / Pagpapahayag ng hindi kasiyahan sa produkto, serbisyo, patakaran, o tauhan.
Request / Kahilingan
A formal ask for a specific action or service. / Isang opisyal na kahilingan para sa isang tiyak na aksyon o serbisyo.
Inquiry / Katanungan
A request for information or clarification about products, services, or policies. / Paghingi ng impormasyon o paglilinaw tungkol sa mga produkto, serbisyo, o patakaran.
Reports of Suspected Fraud / Unauthorized Transactions / Ulat ng Pinaghihinalaang Pandaraya o Hindi Pinahintulutang Transaksyon
If you believe your account or transactions have been compromised, please report it immediately using the form below or call our hotline. / Kung naniniwala kang ang iyong account o transaksyon ay nakompromiso, iulat ito agad.
Available Channels
Mga Paraan ng Pagsampa ng Reklamo
Hotline
Hotline
Call us at 09317554899.
Social Media
Social Media
Message us on our official Facebook page @info.samulcoofficial.
Message Us →Letter / Mail
Sulat
Send a written letter to SAMULCO Bldg., Monteverde Ave., Davao City.
Expected Resolution Timelines
Inaasahang Tagal ng Resolusyon
| Type / Uri | Timeline / Tagal | Note |
|---|---|---|
| Inquiry / Katanungan | Next Business Day / Susunod na Araw ng Trabaho | Acknowledged and addressed by the next business day. |
| Simple Complaint / Request | Within 7 Days / Sa loob ng 7 Araw | Resolved within 7 calendar days from date of receipt. |
| Complex Complaint / Request | Within 45 Days / Sa loob ng 45 Araw | Resolved within 45 calendar days. Classification determined by CAT. |
You will be notified of updates at every stage via email, phone, or your preferred contact method. / Aabisuhan kayo sa bawat yugto ng proseso.
How to File a Concern
Paano Mag-file ng Reklamo o Katanungan
Choose a Channel
Pumili ng Paraan
File online, walk in, call, or email — whichever is most convenient.
Fill the Form
Sagutan ang Form
Provide your personal details, type of concern, and a description. Attach supporting documents if any.
Receive Reference No.
Kumuha ng Reference No.
A unique reference number is generated immediately upon submission via the online portal.
Await Acknowledgment
Hintayin ang Pagkilala
You will receive an acknowledgment within 24 hours of filing.
CAT Review
Pagsusuri ng CAT
The Consumer Assistance Team assesses, investigates, and resolves your concern within the required timeline.
Resolution & Closure
Resolusyon at Pagsasara
You will be informed of the resolution and have the right to appeal to the Board or the CDA.
Escalation & Appeal Process
Proseso ng Pag-escalate at Pag-apela
Consumer Assistance Team (CAT)
Board of Directors
Cooperative Development Authority (CDA)
If your concern remains unresolved at the CAT level, you may escalate to the Board of Directors, and subsequently to the CDA. / Kung hindi nalutas ang inyong reklamo sa antas ng CAT, maaari itong i-escalate sa Lupon ng mga Direktor at pagkatapos ay sa CDA.
Consumer Assistance Team (CAT)
Koponan ng Tulong sa Mamimili
Contact our CAT for any assistance regarding your concern. Filing is always FREE / LIBRE.
For consumer assistance inquiries, please contact us at:
Email: info@samulco.coopPhone: 09317554899
Address: SAMULCO Bldg., Monteverde Ave., Davao City
No fee is charged for filing any concern with SAMULCO / Walang bayad sa pag-file ng reklamo sa SAMULCO.
Pursuant to CDA MC 2025-08 (FCPAMS Manual), all consumer assistance services are free of charge.